Privacy Policy – q5bet

1. Introduction and Scope

q5bet ("we," "us," "our") is committed to protecting the privacy and personal data of all users ("you," "User") who access, register on, or use the q5bet online betting and casino platform accessible at q5bet.club. This Privacy Policy sets out the types of personal data we collect, the purposes for which we process it, with whom we may share it, and the rights available to you in relation to your personal information.

This Privacy Policy applies to all q5bet services and products, including the sportsbook, live casino, slots, crash games, table games, and all other features accessible through a q5bet account. It applies to all interactions with q5bet, whether through a desktop browser, mobile browser, or any other device or access method.

By using q5bet services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must not register for or use q5bet services.

2. Information We Collect

2.1 Registration and Identity Information

When you create a q5bet account, we collect the personal information you provide during registration, which may include:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Residential address
• National identity card number or passport number (for KYC verification purposes)
• Selfie or photograph (where required for identity verification)

2.2 Financial and Transaction Information

In connection with deposits and withdrawals, q5bet may collect:

• JazzCash or Easypaisa mobile wallet number
• Bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or other supported institutions
• Transaction reference numbers and payment timestamps
• Cryptocurrency wallet addresses where applicable

2.3 Usage and Behavioural Data

We automatically collect information about how you use q5bet, including:

• Login timestamps and session durations
• Betting and gaming activity (game titles played, stake amounts, outcomes)
• Device type, operating system, browser type and version
• IP address and approximate geographic location
• Pages visited and features accessed within q5bet
• Responsible gaming tool usage (where applicable)

2.4 Communications Data

When you contact q5bet's support team or engage with us via any communication channel, we retain records of that correspondence, including the content of support queries, complaint submissions, and related exchanges.

3. How We Collect Your Information

q5bet collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, server logs, and similar tracking technologies when you interact with the q5bet platform.
• From third-party service providers — including payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), identity verification providers, and fraud prevention services that share data with us for the purposes described in this policy.
• From publicly available sources — where necessary for KYC compliance or fraud prevention purposes.

4. How We Use Your Information

q5bet processes your personal data for the following purposes:

• Account management — to create, manage, and maintain your q5bet account, including verifying your identity and age.
• Service delivery — to provide sports betting, casino, slots, and all other q5bet services, to process bets and settle winnings, and to process deposits and withdrawals.
• KYC and regulatory compliance — to fulfil anti-money laundering (AML) and know-your-customer (KYC) obligations, verify age and identity, and meet applicable regulatory requirements.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Responsible gaming — to monitor account activity for indicators of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Customer support — to respond to queries, resolve complaints, and provide assistance to q5bet account holders.
• Platform improvement — to analyse usage patterns and improve the q5bet platform, its features, and user experience.
• Marketing communications — where you have opted in to receive promotional communications from q5bet, to send information about bonuses, promotions, and new features. You may opt out at any time.
• Legal obligations — to comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms and Conditions.

5. Legal Basis for Processing

q5bet processes your personal data on the following legal bases:

• Performance of a contract — processing necessary to provide q5bet services to you under the Terms and Conditions you have agreed to.
• Legal obligation — processing required to comply with AML, KYC, and other applicable regulatory requirements.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your fundamental rights.
• Consent — processing for marketing communications, where your explicit opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information

q5bet does not sell your personal data to third parties. We may share your personal information with the following categories of recipients only to the extent necessary and for the purposes described in this policy:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers for the purpose of processing deposits and withdrawals.
• Identity verification providers — third-party KYC and AML service providers engaged to verify your identity and age as required under our operating obligations.
• Technology and infrastructure providers — cloud hosting, security monitoring, and platform infrastructure providers who process data on our behalf under data processing agreements that bind them to appropriate confidentiality and security standards.
• Game content providers — casino and slot game studios whose titles are integrated into q5bet, to the minimum extent necessary for game functionality and fairness monitoring.
• Regulatory and law enforcement authorities — where required by applicable law, court order, or lawful request from a competent authority.
• Successor entities — in the event of a business acquisition, merger, or asset transfer, your data may be transferred to the successor entity subject to the same or equivalent privacy protections.

7. Data Retention

q5bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. As a general guideline:

• Account registration data and KYC documents are retained for a minimum of five years following account closure, in accordance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support correspondence is retained for a minimum of two years from the date of the most recent exchange.
• Marketing preference data is retained until you withdraw consent or request deletion, subject to overriding legal retention obligations.

Upon expiry of the applicable retention period, q5bet will securely delete or anonymise personal data in a manner that prevents recovery or reconstruction.

8. Data Security

q5bet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and q5bet servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability monitoring of the q5bet platform.
• Two-factor authentication availability for all user accounts to provide an additional layer of access security.

While we implement robust security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, q5bet will notify affected users as required by applicable law.

9. Your Rights

Subject to applicable law, you may have the following rights with respect to your personal data held by q5bet:

• Right of access — to request a copy of the personal data q5bet holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data, subject to overriding legal retention obligations.
• Right to restriction of processing — to request that q5bet restricts processing of your personal data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, commonly used format where processing is based on consent or contract.
• Right to object — to object to processing of your personal data based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent — to withdraw consent for marketing communications at any time without affecting prior processing.

To exercise any of these rights, please contact q5bet's support team at [email protected]. We will respond to all valid requests within 30 calendar days. We may need to verify your identity before actioning your request.

10. Cookies and Tracking Technologies

q5bet uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and analyse usage. The following categories of cookies are used on q5bet:

• Essential cookies — necessary for the platform to function, including login session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and game display preferences.
• Analytics cookies — collect anonymised data about platform usage patterns to help us improve q5bet's features and performance.
• Marketing cookies — track your activity on q5bet to enable relevant promotional communications where you have opted in to receive them.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality. Continued use of q5bet following acceptance of our cookie notice constitutes your consent to non-essential cookie use as described.

11. Minors

q5bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the account registration and KYC process. If q5bet becomes aware that personal data has been collected from a minor, the account will be immediately closed, any balance will be returned subject to verification procedures, and all associated personal data will be deleted. Parents and guardians who believe a minor may have created a q5bet account should contact our support team immediately.

12. International Data Transfers

q5bet may transfer your personal data to service providers or partner organisations located in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, q5bet takes appropriate steps to ensure that your personal data is protected in accordance with this Privacy Policy and applicable data protection requirements, including through the use of contractual data protection clauses with recipient organisations.

13. Changes to This Policy

q5bet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will endeavour to notify registered users via the email address on file or through a prominent notice on the q5bet platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of q5bet following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by q5bet, please contact us at:

Email: [email protected]

We aim to respond to all privacy-related queries within 7 calendar days. For formal data subject requests, please allow up to 30 calendar days for a full response.